Unified Communications

Infrastructure - Unified Communications

Our expert team of Unified Communication Administrators (UCA's) are responsible for the upkeep, configuration, and reliable operation of communications.  They ensure the uptime, performance, resources, and security of the communication systems they manage meeting the needs of the users they support.


To meet these needs, we acquire, install, or upgrade communication systems, maintain security policies, troubleshoot, train and/or supervise existing staff, or offer technical support for projects.

Functions of Unified Communication Administrators and how it contributes to the ITaaS model:

  • Identify and manage up-to-date documentation on all communication system hardware, software, and users. 
  • Traditional office environments, with users on computers and using desk phones or softphones and individual webcams.
  • Enterprise conference rooms equipped with speaker phones, a shared display system, and a shared camera system (which might be traditional conferencing systems or high-end telepresence systems).
  • Remote employees working from mobile devices including tablets and smart phones, using the audio and video native to the device.


Unified Communications describes the integration of real-time, enterprise, communication services such as instant messaging, presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.

UC can encompass all forms of communications that are exchanged via a network to include other forms of communications such as Internet Protocol Television (IPTV) and digital signage Communications as they become an integrated part of the network communications deployment and may be directed as one-to-one communications or broadcast communications from one to many.

UC allows an individual to send a message on one medium, and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non-real-time message that can be accessed through a variety of media.