Analytics - System State

Remote Monitoring and Management R.M.M is the process of supervising and controlling software systems
(such as those on desktops, servers and mobile devices) by means of a locally installed agent that can be accessed by a management service provider.

Functions of Remote Monitoring and Management and
how it contributes to the ITaaS model:

  • Install new or updated software remotely (including patches, updates and configuration changes). 
  • Detect new devices and automatically install the RMM agent and configure the device.
  • Observe the behavior of the managed device and software for performance and diagnostic tasks.
  • Perform alerting and provide reports and dashboards.