Support - Remote Help Desk
Functions of Remote Help Desk Support and how it contributes to the ITaaS model:
- View and control any employee’s PC anywhere.
- Connect remotely across locations, platforms, networks and devices.
- Resolve support requests immediately.
- Escalate issues quickly to the area where they can be addressed.
- Interface with internal groups; provide feedback and information.
- Comply with rigorous security standards and protect sensitive data.