Support - Remote Help Desk

Functions of Remote Help Desk Support and how it contributes to the ITaaS model:

  •  View and control any employee’s PC anywhere.
  •  Connect remotely across locations, platforms, networks and devices.
  •  Resolve support requests immediately.
  •  Escalate issues quickly to the area where they can be addressed.
  •  Interface with internal groups; provide feedback and information.
  •  Comply with rigorous security standards and protect sensitive data.